Terms of service

Welcome to Chococraft ! By accessing our website (www.chococraft.ae) and purchasing our chocolates, you agree to comply with and be bound by the following terms and conditions.

1. General

  • Chococraft (“we,” “our,” “us”) operates an online store specializing in premium chocolates and chocolate gift boxes across the UAE.

  • By using our website, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.

  • We may update or modify these Terms at any time without prior notice. Continued use of our website implies acceptance of the revised terms.

2. Products & Orders

  • All chocolates are freshly made; minor variations in appearance, packaging, or design may occur.

  • Images on the website are for representation only.

  • Orders are processed after full payment confirmation.

  • We reserve the right to cancel or refuse any order at our discretion, including for stock unavailability, technical issues, or suspected fraud.

3. Pricing & Payment

  • All prices are listed in AED (United Arab Emirates Dirham) and include VAT (if applicable).

  • We accept payments via secure online gateways, debit/credit cards, and other approved methods.

  • Chococraft is not responsible for payment failures due to issues with banks, payment gateways, or third-party platforms.

4. Shipping & Delivery

  • We deliver across the UAE. Delivery timelines vary by city and courier partner.

  • While we strive to ensure timely deliveries, delays may occur due to courier partners, weather conditions, or unforeseen events.

  • Customers must provide accurate delivery details. We are not liable for delays or losses arising from incorrect or incomplete addresses.

5. Intellectual Property

  • All website content—including text, logos, designs, and images—is owned by Chococraft and protected under UAE copyright and trademark laws.

  • No material may be copied, modified, or reproduced without our written consent.

6. Liability & Allergies

  • Chococraft shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our chocolates may contain nuts, dairy, soy, or gluten. Customers are responsible for checking ingredients before consumption.

7. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.

  • Any disputes shall fall under the exclusive jurisdiction of the courts of Dubai, UAE.